Return & Refund Policy

Last updated: June 2026

Thank you for shopping with Moisturizee.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Downloadable digital products

• Personalized or custom-made items

• Products showing signs of use, damage, or alteration caused by the customer

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Photos of the product received

• A description of the issue

Our team will review the case and provide an appropriate solution.

Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our part.

Customers are responsible for return shipping costs unless otherwise stated.

Order Cancellation

Orders may be canceled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For return requests or refund inquiries, please contact our support team:

Email: support@moisturizee.com

We are committed to providing a smooth and satisfactory shopping experience for all customers.